This bank then did some due diligence to determine whether there was a viable business case to automate each process within a reasonable time frame. This scenario sounds promising, but achieving it is easier said than done. If an ideal level of automation were reached, then almost 50 percent of the FTEs in operations could be relieved of their current back-office tasks. At the time of this analysis, fewer than 50 percent of these processes were automated at all. This bank determined that 85 percent of its operations, accounting for 80 percent of the current full-time employees (FTEs), could-theoretically-be at least partially automated. For example, one large universal bank categorized its 900-plus end-to-end processes into three ideal states: fully automated, partially automated, and “lean” manual. Some banks are already taking steps toward harnessing the considerable potential of this opportunity. By taking full advantage of this approach, banks can often generate an improvement of more than 50 percent in productivity and customer service. IT-enabling operations encompasses both automating processes (preventing customers from using paper, digitizing work flows, and automating or supporting decision making) and using IT solutions to manage residual operations that must be carried out manually (for example, using software for resource planning). By reworking their IT architecture, banks can have much smaller operational units run value-adding tasks, including complex processes, such as deal origination, and activities that require human intervention, such as financial reviews. Our research indicates that a significant opportunity exists to increase the levels of automation in back offices. IT offers solutions that can rescue these back-office procedures from needless expense and errors. This high degree of manual processing is costly and slow, and it can lead to inconsistent results and a high error rate. Often, back offices have thousands of people processing customer requests. But too many processes at banks still rely on people and paper. Online banking, for example, offers consumers enormous convenience, and the rise of mobile payments is slowly eliminating the need for cash. Please contact us at if you have any questions.Banks have enhanced many of their customer-facing, front-end operations with digital solutions. In case of payment failure, please retry. In case of successful payment, you will receive an email and voice call confirmation. We and our trusted payment gateway partners use secure encryption technology to protect your card information at all times. We offer multiple methods to make payments for your order which is supported by Third party payment gateway and you can use payment options such as Credit cards, Debit cards, Net banking, Cash on delivery etc. There won’t be any hidden charges like Tax, Octroi charges. You will get the final price at the time of check out. Pay online and collect from the selected store during placing the order. We accept payment through Cash on delivery method. if the business location is closed at time of delivery, please indicate so on your delivery request and will wait for you to receive your delivery outside your building. The delivery person will wait at the front desk, with security, or with the receptionist for your signature. In the event that the recipient is unable to receive their order, the full monetary amount of the order will still be charged to the card used in your order. If the recipient is not available at the time of delivery, we will call the recipient to see if it is acceptable to leave the purchase there. We are not responsible for any delay or failure in delivery due to customer unavailability, invalid address, delays due to peak season demand, weather, natural disaster, strike and transportation delays. The recipient may be called to schedule a deliveryĪ recipient signature will be required for all deliveries to confirm the delivery. We would suggest you to refrain from tipping. Your delivery fee does not include TIP for the delivery person. (Charges apply)Īll cake deliveries can only be delivered within 48 hours Please contact us for multiple address deliveries of bulk orders only. Please see Refund policy to know about refunds on cancellation.ĭelivery will be done only to single address. We take pride in our customer service at La Amistad which includes not only the quality of our products, but also the reliability of delivery.
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